We want you to be satisfied with your purchases from Walter Andersen Nursery. Merchandise purchased from Walter Andersen Nursery’s online store may be returned within 30 days for a full refund, including any shipping and handling charges. Merchandise that breaks or is defective after the 30 day period falls under the manufacturer’s warranty and should be returned to them for repair or replacement according to their applicable warranty policy. Walter Andersen Nursery does not supply any warranty work or replacement for manufacturers. Returns may be made in person in either Walter Andersen Nursery location, simply bring the merchandise into the store aclong with any original packaging and your receipt for a refund. Refunds on credit card purchases will be made directly to the card. If the card cannot be supplied at the time of return or if the product was received as a gift from a third party a store credit will be issued. No refunds will be made in cash or check for purchases made on a credit card. Returns may also be made my shipping the merchandise back to the following address: Walter Andersen Nursery 12755 Danielson Ct Poway, CA 92064 Attention Online Sales Department Return the merchandise with its original packaging and your original receipt and the purchase along with the original shipping and handling charges will be refunded to your Credit Card. If you would like to exchange the item please indicate in writing which item from our website you would like to exchange it for. The transaction will be processed and the new item shipped out to you. By requesting the exchange you will be authorizing Walter Andersen Nursery to refund or charge any difference in purchase price and new shipping and handling charges to the Credit Card you used for the original purchase. If you have any questions about our online return policy please email us at email@example.com or call us at 858-513-4900 and ask to speak to a manager.