What personally identifiable information is being collected?
You may be asked to provide us with personally identifiable information when you visit the Walter Andersen Nursery website in order for us to provide you with the products or services that you have requested. For example, when you order a product we may ask you to become a registered user of our site. You will be asked for your shipping and billing addresses, your email address, and your credit card number or other payment-related information. If you request one of our newsletters or send an inquiry to one of our customer service representatives we will store a record of your request along with your email address. Additionally, our Web servers track various technical details about your visit, such as your computer's IP address and which pages you visited. That information does not typically contain any personally identifiable information about you.
How is the information being used?
The information we collect is used to provide the products and services that you have requested or in which we think that you might have an interest. It is also used to improve the content of our website, to notify you of problems with your requests, or to update you about changes to our website.
With whom do we share your information?
Walter Andersen Nursery will not share your personal information with any company not associated with Walter Andersen Nursery. We may transmit your personal information to service providers who assist us in processing orders, shipping products, processing payment information, sending catalogs, conducting surveys, and sending emails and newsletters. These service providers are contractually bound to protect your privacy in accordance with our Privacy Statement and may only use the information we provide for activities or we approve and control. Some of those organizations may have their own privacy statements which may give you additional protections. You are encouraged to read those statements when presented.
How do I access, update, or delete my personally identifiable information?
For security reasons your personal information may not be changed online. Due to various legal and recordkeeping requirements, however, we may be required to maintain records about your purchases or other activities on this website. However, you will always be permitted to opt-out of any marketing uses of your personal information. To manage your personal information via other means, you may contact us by postal mail, email at email@example.com, or ask to speak to a manager at either our San Diego Store 619-224-8271 or our Poway Store at 858-513-4900 and we will gladly update your account information for you.
Walter Andersen Nursery
3642 Enterprise St
San Diego CA 92110
What information will be disclosed if required by law?
If required by law, we may provide any and all information we have about you to law enforcement or other government agencies, pursuant to a subpoena, warrant, or other order by a court of competent jurisdiction. In all cases, we will require written documentation of the request, proof of the identity of the law enforcement official making the request, and we will take steps to authenticate the validity of the request. Any law enforcement or government agency request submitted with less than a court-issued order will be evaluated on a case-by-case basis according to the need and urgency as well as the particular law enforcement agency making the request.
What are cookies and how do we use them?
Walter Andersen Nursery also uses a session cookie, which is a piece of identification between your browser and our server that helps to do things such as keeping track of the items in your shopping cart. The shopping cart cookie is saved for a designated period of time in case your session expires or if you return to complete a purchase within that time frame.
What choices are available to you regarding the collection, use and distribution of the information and how you can correct any inaccuracies in information?
If you do not want to receive email from us in the future, please let us know by calling, sending an email, or by writing to us at the above postal address and telling us that you do not want to receive email from our company.
If you provide us with your email address, you may receive messages about your order status, issues regarding the operations of this website, and messages from subsidiaries of Walter Andersen Nursery and other companies with operational relationships to Walter Andersen Nursery . You may modify your email preferences by calling either store and speaking to a manager. If you provide us with your postal address, you may receive periodic catalogs from us or other notices containing information about new products and services or upcoming events. We do not share email or postal addresses with any outside organizations for marketing purposes. If you do not wish to receive postal mailings from Walter Andersen Nursery please let us know by calling, sending an email, or writing to us at the above postal address. Please provide us with your exact name, customer number and postal address and define which lists you wish to be removed from so that we can be sure your information is removed from future mailing lists.
We will request your telephone number or facsimile (FAX) number and if you provide it you may receive telephone or FAX contact from us with information regarding your orders or requests for information. We do not share phone or FAX numbers for any marketing purposes.
What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control?
Walter Andersen Nursery values your business and is committed to doing everything possible to make our online ordering process secure.
Secure Ordering Process
Any credit card information you enter on our site is strongly encrypted by industry-standard protocol, SSL (Secure Sockets Layer). The Walter Andersen Nursery website uses SSL to communicate with secure browsers like Firefox, Netscape, and Internet Explorer. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. Don't worry if your browser is secure or not - if it is not secure, you will not be able to purchase on our online store.
Once you have completed your order online, our security procedures do not end. We take appropriate precautions to protect the security and privacy of the information stored on our computer networks. All Credit card information transmitted to our servers is immediately securely encrypted for storage on our system for processing your order. Our systems are also housed in secure facilities, and access to your data by our employees is limited to a "need to know" basis, controlled by password protected systems, and monitored for abuse.
If you are still unsure of giving your credit card over the Internet, please feel free to phone, fax, or mail your order to us. For telephone ordering or assistance, please call or contact one of our stores listed below:
Walter Andersen Nursery – San Diego
3642 Enterprise St
San Diego, CA 92110
Ph 619-224-8271 FAX 619-224-9067
Walter Andersen Nursery – Poway
12755 Danielson Ct
Poway, CA 92064
Ph 858-513-4900 FAX 858-513-4791
If you have any further question regarding your online security, please contact us.
In accordance with federal law, we do not knowingly collect personally identifiable information from children under age 13 without the verifiable permission of a parent or guardian. If you are under age 13, you are welcome to browse our website. However you are not permitted to use any of the features of our site that require the collection of any personally identifiable information. If we determine that we have erroneously collected a child's information, we will immediately undertake to delete that data from our records.